Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Delivery Time
Delivery timelines depend on your location:
- Metro Cities: 3–5 business days
- Other Cities: 5–7 business days
- Remote Areas: 7–10 business days
You will receive an email/SMS with your tracking ID once your order is shipped.
3. Shipping Charges
Shipping charges are calculated at checkout based on weight, location, and delivery speed.
Enjoy Free Shipping on orders above ₹1500.
4. Order Tracking
Once your order is dispatched, you can track it using the tracking link shared via SMS/Email.
5. Delayed or Lost Packages
If your order is delayed or appears lost, please contact our support team at [your email/contact] and we will assist you immediately.
Return & Refund Policy
We want you to shop with confidence. If you are not satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return within 7 days of delivery if:
- The product is damaged or defective
- You received the wrong item
- The item is unused and in its original packaging
Note: Certain items like customized products, digital products, or hygiene-based items may not be eligible for return.
2. Return Process
- Contact us at support@decezz.in/8478901010 with your order number and issue.
- Our support team will verify your request and arrange pickup.
- Once the product is inspected and approved, your refund/replacement will be processed.
3. Refund Method
Refunds will be issued to your original payment method within 5–7 working days after approval.
4. Exchange Policy
We offer exchanges for size or product variations, subject to availability.
5. Cancellations
Orders can be canceled within 12 hours of placing the order, provided they are not yet shipped.
Need Help?
For any questions regarding shipping or returns, feel free to reach out to us at:
📧support@decezz.in
📞 8478901010
